Excellence in Business Communication, 9th Edition

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Chapter 1. Quick Learning Guide

Chapter 1. See how businesses are using Facebook, YouTube, and other social media

Chapter 1. Steps you can take to help reduce information overload

Chapter 1. Take the quiz: Are you an ethical decision maker?

Chapter 2. Quick Learning Guide

Chapter 2. Use negotiation skills to resolve conflicts

Chapter 2. Social media goes professional

Chapter 2. Keep those meetings on track with simple parliamentary procedures

Chapter 2. Are you a good listener?

Chapter 2. Don't let etiquette blunders derail your career

Chapter 3. Quick Learning Guide

Chapter 3. Video guide puts culture in context

Chapter 3. Overcoming culture shock -- Part 1-5

Chapter 3. Essential guidelines for adapting to other business cultures

Chapter 4. Quick Learning Guide

Chapter 4. Smart advice for brainstorming sessions

Chapter 4. Get helpful tips on creating an outline for any project

Chapter 4. Wrap your mind around mind mapping

Chapter 5. Quick Learning Guide

Chapter 5. Get detailed advice on using bias-free language

Chapter 5. Buying credibility online

Chapter 5. Grammar questions? Click here for help

Chapter 6. Quick Learning Guide

Chapter 6. Practical advice for thorough proofreading

Chapter 6. Proofread with advice from Stanford Business School

Chapter 7. Quick Learning Guide

Chapter 7. Explore the business value of social networking

Chapter 7. Take a crash course in e-mail etiquette

Chapter 7. Convincing corporate holdouts on the value of business blogs

Chapter 7. Step-by-step advice for recording your first podcast

Chapter 8. Quick Learning Guide

Chapter 8. Get expert tips on writing (or requesting) a letter of recommendation

Chapter 8. Simple rules for writing effective thank-you notes

Chapter 9. Quick Learning Guide

Chapter 9. Take some of the sting out of delivering bad news

Chapter 10. Quick Learning Guide

Chapter 10. Persuasion skills for every business professional

Chapter 10. Make sure your logic can stand on solid ground

Chapter 10. Choose the most effective emotional appeal

Chapter 11. Quick Learning Guide

Chapter 11. See your way into the invisible Internet

Chapter 11. A practical guide to selecting the best online search tools

Chapter 11. Step-by-step advice for developing a successful business plan

Chapter 11. A simple definition of search engine optimization

Chapter 12. Quick Learning Guide

Chapter 12. See why visual design is a lot more than just "eye candy"

Chapter 12. Quickly peruse dozens of data and information display techniques

Chapter 12. Data visualization gateway: A comprehensive collection for business communicators

Chapter 12. Watch data visualization in action

Chapter 12: Jumpstart your visual creativity

Chapter 12. Understand why some visuals work and some don't

Chapter 13. Quick Learning Guide

Chapter 14. Quick Learning Guide

Chapter 14. Apply cognitive learning theory

Chapter 14. Need clarification about plagiarism?

Chapter 14. Practical advice for making presentations that stick

Chapter 14. Get a quick reminder of the elements of a successful presentation

Chapter 14. Effective presentation slides: learn from one of the best

Chapter 14. Way beyond bullets: a stunning example of free-form slide design

Chapter 14. Five words of wisdom for successful slide design

Chapter 14. How Not to Use PowerPoint

Chapter 15. Quick Learning Guide

Chapter 15. Innovative job searches using social networking

Chapter 15. Use these checklists to organize your job search

Chapter 15. Tweet your way to a sweet job

Chapter 15. Follow these people to a new career

Chapter 15. Practical advice on preparing a scannable resume

Chapter 16. Quick Learning Guide

Chapter 16. Looking for an international adventure?

Chapter 16. Study the classics to ace your next interview

Chapter 16. Do you know the difference between business casual and business formal?

Chapter 16. Evaluating a job offer

Chapter 16. Follow these negotiating tips to get the best job offer

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