This 72-slide presentation covers all of the major aspects of etiquette in business today starting with the principles that underpin all etiquette.

“Market research is used to find out information about markets, target markets and their needs, competitors, market trends, customer satisfaction with products and services, etc. Businesses can learn a great deal about customers, their needs, how to meet those needs and how the business is doing to meet those needs.”

The training topics in this 14-slide presentation include the following:

Answering the Telephone
P.I.C.T.U.R.E
Interviewing Techniques
Personal Qualities for Phone Work
Tips for Telephone Etiquette
Handling Irate Customers
Five Phases of a Call

Identify techniques that help satisfy the four fundamental drives in any workplace.

See careful talent assessment helps companies find the right people for every position.

This 50-slide presentation covers the "what,", "why," and "how" of wikis.

This 14-slide presentation gives tips for how to achieve success in using the telephone in business settings.

This 37-slide presentation answers these questions: What is culture? Where did western culture come from? How is it different from Chinese culture? How should I deal with these differences at work?

The principles of effective visual communication are explained in a simple manner.

Body language comes in clusters of signals and postures, depending on the internal emotions and mental states.

Aggressive body language: Showing physical threat.
Bored body language: Just not being interested.
Closed body language: Many reasons are closed.
Deceptive body language: Seeking to cover up lying or other deception.
Defensive body language: Protecting self from attack.