Chapters

• Prologue

• Chapter 1. Understanding Business Communication in Today's Workplace

• Chapter 2. Mastering Interpersonal Communication

• Chapter 3. Planning Business Messages

• Chapter 4. Writing Business Messages

• Chapter 5. Completing Business Messages

• Chapter 6. Crafting Messages for Electronic Media

• Chapter 7. Writing Routine and Positive Messages

• Chapter 8. Writing Negative Messages

• Chapter 9. Writing Persuasive Messages

• Chapter 10. Understanding and Planning Reports and Proposals

• Chapter 11. Composing and Completing Reports and Proposals

• Chapter 12. Developing Oral and Online Presentations

• Chapter 13. Building Careers and Writing Resumes

• Chapter 14. Applying and Interviewing for Employment

• Appendix A. Format and Layout of Business Documents

• Appendix B. Documentation of Reports Sources

• Handbook of Grammar, Mechanics, and Usage

Breaking News

November 19, 2008

• Corporate Blogs Are Within 2 Years of Mainstream Adoption, According to Gartner
• How to Avoid Miscommunication
• Once President, Obama May Have to Give up E-messaging
• Social Media Is Changing Everything
• Languages Evolve In Rapid Bursts, Rather Than Following A Steady Pattern
• How to Convince Anyone of Anything

Instructors

• Instructor Messages
• Instructor Media

  More than 175 selections to enhance your teaching and reinforce learning

• Pearson Instructor Resource Center
• Faculty Service
• Customer Support
• Local Rep

Students

• Student Messages
• Student Assignments
• Learn More