Chapter 2. Mastering Interpersonal Communication

The Impact of Rude Behavior on Business

New research shows that rudeness between employees can have a far worse impact on a business than rudeness directed toward customers, or even employee incompetence.

Collaboration Done Right

Morten Hansen, professor of management at the University of California at Berkeley,and author, "Collaboration: How Leaders Avoid the Traps, Create Unity, and Reap Big Results," is interviewed about collaboration for this podcast.

How to Handle Meeting Agendas, Part I

Learn how to handle meeting agendas. This podcast comes in two parts. See the next post for the second part.

How to Handle Meeting Agendas, Part II

This is Part 2 of "How to Handle Meeting Agendas."

The Wide Array of Online Collaboration Tools

In this podcast, the wide array of online collaboration tools is discussed.

Web Collaboration and Teamwork

Two BusinessWeek editors--Rob Hof and Heather Green--involved in writing and editing the special cover story on Web-smart companies, reflect on the insight they gained about Web collaboration and much more.

Lynda McDermott on Leading World-Class Teams

In her book, World Class Teams, Lynda McDermott (left) provides a hands-on guide on how to develop, launch, lead, and evaluate, world class teams.

With her coauthors William Waite and Nolan Brawley, Lynda draws heavily from their experience with such international firms as Pfizer, Colgate, AT&T, and Motorola to give managers, executive training organizations, team leaders, and HR and OD specialists.